799bet Privacy Policy

1 Introduction

This Privacy Policy describes how 799bet ("we", "us", "our", "the Company") collects, uses, stores, and protects personal data relating to individuals who visit, register on, or otherwise interact with the 799bet platform, accessible at https://799bet.today and its associated mobile-optimised interfaces ("the Platform").

This policy applies to all registered players, prospective players who browse the Platform without registering, and any other individual whose personal data is processed by 799bet in the course of operating the Platform. It applies to personal data collected through the website, through customer support interactions, and through payment processing activities.

799bet is committed to handling personal data responsibly, transparently, and in accordance with good data protection practice. This Privacy Policy should be read together with the 799bet Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with the Platform.

By registering an account on 799bet or by continuing to use the Platform after being directed to this Privacy Policy, you acknowledge that you have read and understood the terms set out herein and that you consent to the processing of your personal data as described.

2 Data Controller

For the purposes of this Privacy Policy, 799bet is the data controller — the entity that determines the purposes and means of processing personal data collected through the Platform. All data protection queries, subject access requests, and privacy-related complaints should be directed to the 799bet data protection contact as follows:

• Platform Name: 799bet
• Website: https://799bet.today
• Privacy Contact Email: [email protected]
• Subject Line for Privacy Queries: "Privacy Policy Request" or "Data Subject Request"
• Response Language: English
• Support Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

3 Personal Data We Collect

The categories of personal data that 799bet collects from users of the Platform are described in the table below. The specific data collected from any individual user may vary depending on their level of platform engagement and the services they use.

799bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted during KYC verification incidentally contain such information. In those cases, such data is not separately recorded or processed.

4 How We Collect Personal Data

799bet collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technical collection: Data collected automatically when you visit or use the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
• Payment service providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank following a deposit or withdrawal.
• Identity verification partners: Where 799bet uses third-party identity verification services to assist with KYC, those services may return data points confirming whether the identity document you submitted is valid and matches the information you provided.
• Fraud prevention and security services: Data received from anti-fraud and security partners that help 799bet identify suspicious account activity, including IP reputation data and device fingerprinting signals.
• Game studio providers: Game session data and Round IDs passed back to 799bet from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated game studios for the purpose of settling bets and resolving disputes.

5 Purpose & Legal Basis for Processing

799bet processes personal data only where there is a valid legal basis for doing so. The table below summarises the primary purposes for which personal data is processed and the corresponding legal basis for each purpose.

Where processing is based on your consent (for example, receiving promotional communications), you have the right to withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

6 Data Sharing with Third Parties

799bet does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or unrelated commercial entities. Personal data is shared with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner bank institutions receive the financial data necessary to process your deposits and withdrawals. These partners operate under their own data protection policies and are subject to their own regulatory obligations.
• Identity verification and KYC providers: Third-party KYC service providers receive identity document data for the purpose of verifying your age and identity. These providers are contractually bound to use your data solely for verification purposes and to maintain appropriate security standards.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios receive a unique player session token and game-round data for the purpose of delivering game content and settling outcomes. These studios do not receive your full identity details.
• Fraud prevention and security services: Anti-fraud partners may receive technical data (IP address, device ID, behaviour signals) for the purpose of identifying and preventing fraudulent activity on the Platform.
• Professional advisors: Legal counsel, auditors, and accountants who are bound by professional confidentiality obligations may access personal data where necessary to provide their professional services to 799bet.
• Law enforcement and regulatory authorities: Where 799bet is required by law or by a valid legal order to disclose personal data to a government body, law enforcement agency, or court, it will do so in accordance with its legal obligations. Where permitted by law, 799bet will notify affected users of any such disclosure.

All third-party service providers engaged by 799bet are required to implement appropriate technical and organisational security measures to protect any personal data they process on 799bet's behalf, and to process such data only in accordance with 799bet's written instructions.

7 Payment Data & Financial Privacy

Given the financial nature of the 799bet platform, payment data receives an elevated level of protection. The following specific practices apply to financial personal data:

• Full payment account credentials (such as your bKash PIN, Nagad PIN, or full card number) are never stored on 799bet's servers. Payment authentication occurs directly through the respective payment provider's secure interface.
• Transaction histories are stored securely and are accessible only to the account holder (via the account dashboard) and to authorised 799bet staff who have a legitimate operational need to access them.
• All financial data transmitted between your device and 799bet is protected by SSL/TLS encryption. 799bet operates exclusively over HTTPS connections.
• Withdrawal requests are subject to identity verification to ensure that funds are returned only to verified payment methods belonging to the account holder. This measure protects players from fraudulent withdrawal attempts.
• Transaction records are retained for the minimum period required to satisfy legal and regulatory obligations, and are then securely deleted in accordance with the retention schedule set out in Section 9.

8 Cookies & Tracking Technologies

799bet uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform. These technologies serve the following functions:

• Strictly necessary cookies: These are essential for the Platform to function. They enable you to log in, maintain a session, place bets, and navigate securely. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional cookies: These remember your preferences (such as language, preferred games, and display settings) to provide a more personalised experience on return visits.
• Analytics cookies: These collect aggregated, anonymised data about how visitors use the Platform — which pages are visited most frequently, how long users stay, and which features generate the most engagement. This data helps 799bet improve the Platform for all users.
• Security cookies: These help 799bet identify and prevent fraudulent login attempts, bot activity, and other security threats.

799bet does not use third-party advertising cookies or allow third-party ad networks to track users across the Platform for behavioural advertising purposes. You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies may affect your ability to use core Platform features including the login process.

9 Data Retention

799bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to the main categories of personal data are as follows:

• Account and identity data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure to satisfy legal and regulatory obligations relating to anti-money laundering and fraud prevention.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction to comply with financial record-keeping obligations.
• KYC verification documents: Retained for the duration of the account relationship, plus five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of each interaction, or longer where a communication is relevant to an ongoing dispute or regulatory matter.
• Technical and usage data (logs): Retained for twelve (12) months from collection, after which logs are aggregated and anonymised or deleted.
• Marketing preference data: Retained until you withdraw consent or request deletion, whichever is earlier.

When personal data is no longer required to be retained, 799bet securely deletes or anonymises it so that it can no longer be attributed to any identifiable individual.

10 Security Measures

799bet implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption: All data transmitted between your browser or app and the 799bet Platform is encrypted in transit using industry-standard TLS protocols. The Platform is accessible exclusively via HTTPS.
• Access controls: Access to personal data held on 799bet's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Two-factor authentication: 799bet encourages all players to enable two-factor authentication (2FA) on their accounts, adding an additional layer of protection beyond a username and password.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns consistent with account takeover, identity fraud, and money laundering. Suspicious activity triggers an immediate security review.
• Vulnerability management: The Platform undergoes periodic security assessments to identify and remediate technical vulnerabilities. Critical updates are applied promptly upon identification.
• Staff training: All 799bet staff members who handle personal data receive regular data protection and security awareness training.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to affect your rights and freedoms, 799bet will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

11 Your Data Protection Rights

As a 799bet user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Subject Request". 799bet will respond to all valid requests within thirty (30) days.

• Right of access: You have the right to request a copy of all personal data that 799bet holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by 799bet be corrected or completed without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to overriding legal obligations that require retention (such as anti-money laundering record-keeping requirements).
• Right to restrict processing: You have the right to request that 799bet restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or on the performance of a contract, you have the right to receive your personal data in a structured, machine-readable format so that it can be transferred to another provider.
• Right to object: You have the right to object at any time to processing of your personal data that is based on legitimate interests, including profiling for responsible gaming monitoring purposes. 799bet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

799bet will not charge a fee for handling data subject requests, except in cases where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request may be refused. In either case, 799bet will inform you of the reason.

12 Minors & Age Verification Policy

The 799bet platform is strictly intended for adults aged 18 and above. 799bet does not knowingly collect personal data from persons under the age of 18. Age verification is a mandatory step in the 799bet account registration process, and 799bet may request documentary proof of age at any time.

If 799bet becomes aware that it has inadvertently collected personal data from a minor, it will immediately suspend the relevant account, delete all associated personal data (other than the minimum information necessary to prevent future registration by the same minor), and return any deposited funds to the payment source used at registration.

If you believe that a minor has registered on the 799bet Platform, please notify us immediately at [email protected] with the subject line "Minor Account Report". We treat all such reports with the highest priority.

13 International Data Transfers

The 799bet Platform is operated primarily to serve players in Bangladesh. However, as is common with online platforms, some of the third-party service providers that 799bet engages (such as game content studios, cloud infrastructure providers, and fraud prevention services) may process data in countries outside Bangladesh.

Where personal data is transferred to a third-party service provider in another country, 799bet takes reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection standards, including through the use of contractual safeguards such as data processing agreements with the relevant providers.

By using the 799bet Platform and providing personal data, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh as described in this section. 799bet will not transfer your data to any country unless it has appropriate safeguards in place to protect the data during transit and processing.

14 Changes to This Privacy Policy

799bet reserves the right to amend this Privacy Policy at any time to reflect changes in the law, changes in our data processing practices, or improvements to the Platform. When material changes are made, 799bet will notify registered users by email to the address on file, and/or by displaying a prominent notice on the Platform at the point of login.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. The current version of this Privacy Policy is always accessible at https://799bet.today/privacy-policy. We encourage you to review this policy periodically, especially when you provide new personal data to the Platform.

Continued use of the 799bet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must cease using the Platform and may request account closure by contacting [email protected].

15 Contact & Privacy Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or 799bet's data processing practices, please contact us using the details below. We are committed to resolving all privacy-related queries fairly and promptly.

• Privacy Contact: 799bet Data Protection Team
• Email: [email protected]
• Subject Line: "Privacy Policy Request" or "Data Subject Request"
• Response Time: Within 30 days of receipt of a valid request
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with 799bet's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction. 799bet will cooperate fully with any such authority in the resolution of privacy complaints.

For responsible gaming related privacy concerns — for example, requests to delete account activity data in connection with a self-exclusion — please mark your email subject line as "Responsible Gaming Privacy Request" so that it is directed to the appropriate team member immediately.